FAQs

Q: When will my LaceSnapz arrive?

Answer:

Usually within 2 working days but due to the pandemic we may experience delivery delays up to 3 days

Q: How Can I Track My Order?

Answer: You can track your order on our 'Track Your Order' Page

 

Step 1                                              Step 2 

 

OR

Enter the weblink below on your browser:

https://lacesnapz.store/pages/track-your-order

Q: What do I do if the Lace Tips fray?

Answer: Looking at the 7 step Tutorial, after step 3 light the fray lace tips carefully using a lighter to smoothen the ends for a neater look.

 Q: Do I need a lighter?

Answer:

No, a lighter is not needed to install your Lacensapz. However, it is a minor aid to making the installing process even easier.

Q: What's Included In My parcel?

Answer:

- 1x Set of LaceSnapz (w/ both Laces & magnets)

- 1x Mini Screwdriver

- 6x Mini Screws (2 Extra)

- 1x LaceSnapz Tutorial

 

Q: What sizes do LaceSnapz fit?

Answer:

Fortunately, LaceSnapz are a one size fits all! They’re suitable for young toddlers all the way up to Adults.

 

Q: Returns Policy?

Answer: In the event that you feel the need to return your LaceSnapz, you will have to follow some steps: 

• You must request a return within 30 Days of purchasing your LaceSnapz. Therefore please examine your goods as soon as you receive it.
• You must contact us via e-mail explaining why you want to return your LaceSnapz with a picture.

We will get back to you in a speedy response time and further guide you through the returns process.

~Returns only accepted on items that are damaged/faulty on arrival~